Privacy Policy

1. Information We Collect

Information You Give Us

When you interact with us - by filling out a contact form, booking a discovery call, or sending an email - we may collect:

• Your name and email address
• Your company name and website
• A description of your project or business problem
• Any other information you choose to share in your message

Information Collected Automatically

When you visit our website, our hosting infrastructure and analytics tools may automatically collect:

• Your IP address and approximate geographic location (country/city)
• Browser type, version, and operating system
• Pages you visit, time spent, and referring URL
• Device type (desktop, mobile, tablet)

This data is collected in aggregate and is used to understand how visitors use our site so we can improve it. We do not build individual behavioral profiles from this data.

Information from Third-Party Services

If you book a call using a scheduling tool (such as Calendly), that service collects your name, email, and appointment preference directly. We receive a copy of that information to prepare for and conduct the call. We do not control how those third-party services handle your data - please review their privacy policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries. To reply to messages, answer questions, and follow up on discovery calls.
• Scoping and delivering services. To understand your business needs, prepare proposals, and execute projects.
• Improving the website. To understand what's working and fix what isn't, using aggregated analytics data.
• Business communications. To send project updates, invoices, and relevant service information to active clients.
• Legal and security purposes. To detect fraud, enforce our Terms of Service, and meet legal obligations.

We do not sell your information. We do not use your information for advertising networks or data brokers. We do not send unsolicited marketing emails.

3. How We Share Information

We do not sell, rent, or trade your personal information. We may share it in limited circumstances:

• Service providers. We use third-party tools to operate our business (email delivery, scheduling, analytics, payment processing). These providers access your information only to perform services on our behalf and are bound by confidentiality obligations.
• Legal requirements. We may disclose information if required by law, court order, or to protect the rights, property, or safety of Cr3ativeSparx, our clients, or others.
• Business transfers. If Cr3ativeSparx is acquired or merges with another entity, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4. Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your experience and understand usage patterns.

Types of Cookies We Use

• Essential cookies. Required for the site to function (e.g., remembering form state). These cannot be disabled.
• Analytics cookies. Help us understand aggregate visitor behavior (pages visited, session duration). We use privacy-respecting analytics and do not share this data with ad networks.

You can control cookie settings through your browser. Disabling cookies may affect some site functionality. We do not use third-party advertising cookies or cross-site tracking.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purpose for which it was collected, plus a reasonable period for legal and business record-keeping purposes.

• Inquiry and contact form submissions: retained for up to 2 years or until you request deletion.
• Active client project data: retained for the duration of the engagement plus 3 years.
• Analytics data: retained in aggregate form; individual session data is not stored long-term.

When data is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access. Request a copy of the personal information we hold about you.
• Correction. Request that we correct inaccurate or incomplete information.
• Deletion. Request that we delete your personal information, subject to legal retention requirements.
• Objection. Object to certain uses of your data, such as direct marketing.
• Portability. Request a copy of your data in a machine-readable format.
• Withdrawal of consent. Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at hello@cr3ativesparx.io. We will respond within 30 days. We may need to verify your identity before processing your request.

If you are located in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority.

7. Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:

• TLS encryption for data in transit
• Access controls limiting who can view personal information
• Use of reputable, SOC 2-compliant service providers where applicable
• Regular review of data handling practices

No method of transmission over the internet is 100% secure. While we take security seriously, we cannot guarantee absolute security. If you believe your information has been compromised, contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites, tools, or services (e.g., scheduling platforms, GitHub, social media). We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policy of any site you visit through a link on our website.

9. Children's Privacy

Our services are intended for businesses and adults aged 18 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe a child has provided us with their information, please contact us at hello@cr3ativesparx.io.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. For material changes that affect how we handle existing users' data, we will make reasonable efforts to notify affected parties (e.g., via email if we have your contact information).

Your continued use of our website after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us: